SD186 Customer Services Agent con Italiano - REVLON
Solutions & Decisions is looking for the best candidates for a Customer Services Agent at REVLON, a leading global consumer goods company with a strong presence in Barcelona.
Mission:
This position is responsible for executing the Order to Delivery Process that will support the sales department and it is the first contact for our customer for services level performance. Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow them to put in place actions to solve it, always looking for service level excellence
Responsibilities:
- Manage customer service activities to ensure excellent service
- Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment
- Follow up order status, delivery, pick & pack, invoice and documentation
- Solve issues related to orders from Order Entry to Invoice and cash collection
- Provide information to customers (external and internal) about OTB processes and status.
- Work closely with Supply Planning, Distribution and Finance to achieve objectives/plans
- Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
- Coordinate that databases (Customer & material master etc.) are correct to avoid complaints, returns and credits due to wrong data
- Support customer requests, act as a central contact for any questions
- Participate and engage in continuous improvement efforts to drive order process quality and efficiency
Requirements:
- Experience: Minimum 2/3 years of experience in a similar role
- SAP knowledge of SD module (or JDE) and Microsoft Office Excel advaced
- Languages: Fluent Italian (C1)
- English and Spanish minimum intermediate level (B2+)
Skills:
- Strong analytical capability and attention to detail
- Willingness to work difficult tasks through to completion
- Ability to collaborate with other departments to reach a common goal
- Strong understanding of Supply Chain principles
- Desire to learn and grow in the position and company
- Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines
- Company
- Customer Service
- Ubicaciones
- Barcelona
- Estado remoto
- Híbrido
Barcelona
Our Values
Our main priority is PEOPLE, taking care and help them through their path sharing our knowledge and experience to GROW together. We look at the world with CURIOSITY, our commitment is based on seeking constant IMPROVEMENT and growth, always LEARNING, to be able to ADAPT to the extraordinary and unforeseen, with the AGILITY required by today's global challenges.
Acerca de Solutions & Decisions
We are a strategic consultancy with more than 25 years of experience as specialists in Supply Chain Recruitment & Headhunting, Consulting, Training and Coaching services. We are endorsed by multiple successful projects. We connect the best Talent with the best projects and companies.
What makes us special is the deep knowledge and professionalism, based on our experience in situ on the front line in these functions. We provide tools, methodologies and optimal solutions to companies and talent to achieve joint success in the face of the extraordinary.
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